User Terms and Conditions

These Terms and Conditions set out the rules that govern use of Billionairespin’s website and services. They explain the relationship between us and our users, the obligations that apply to account holders, how promotions are managed, and the processes around deposits, withdrawals and disputes. By registering or using our services you agree to comply with these terms and any related policy pages referenced herein.

Account responsibilities

Account holders are responsible for keeping their login details secure and for any activity that occurs under their account. We allow one account per person, household, device or IP unless otherwise authorised. You must not share, buy, sell or transfer accounts. If you suspect unauthorised access you should change your password immediately and contact support - [email protected].

Eligibility requirements

Access to our services is restricted to persons who meet the legal gambling age in their jurisdiction and who are permitted to gamble under applicable law. We may refuse registration or close accounts where eligibility cannot be confirmed. You must provide accurate personal information during registration and update it if details change.

Acceptable platform use

Users must not use the platform for illegal activity, fraud, money laundering or in a manner that disrupts service for others. Use of VPNs, proxy services or tools intended to bypass geo-restrictions or account limits is prohibited. Abusive, harassing or otherwise unlawful communication with staff or other users is not tolerated and may result in account suspension or closure.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that govern eligibility, wagering, game contribution and maximum bet limits while bonus funds are active. Some offers operate as a sticky bonus where bonus funds remain locked until wagering is completed. Wagering requirements, validity periods and game restrictions vary by campaign and will be detailed in the relevant promotion terms. Only one bonus may be active at a time unless explicitly stated.

Deposits and withdrawals

We accept a range of payment methods. Minimum deposit thresholds for some promotions often apply and may be shown at the cashier. Withdrawals are processed in line with our verification checks and may require documentation before funds are released. E-wallet and cryptocurrency withdrawals can be faster than bank transfers depending on the chosen method. Withdrawal limits and processing priorities may vary by account status and VIP tier.

Account verification and security checks

We carry out Know Your Customer (KYC) checks to verify identity, payment methods and residential address. Verification may be required before deposits are accepted, before a withdrawal is processed or where activity triggers risk checks. Failure to provide requested documents may result in delayed payouts, limits on the account or account suspension.

Dispute resolution

If you have a complaint you should contact our support team so we can resolve the matter promptly. We aim to address disputes fairly and efficiently. Where a resolution cannot be reached through our normal channels, further steps and independent review options may be set out in our published complaint procedure.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not agree with any change you should stop using the service and close your account in accordance with the account closure procedure.