Responsible Gambling Policy

At Billionairespin we take responsible gambling seriously. We want you to enjoy playing while staying in control, so we provide clear tools and practical support to help manage your activity. This page explains our approach, the control options available, signs of problem gambling and steps you can take if you need help.

Player protection principles

We aim to promote safe, sustainable play by offering transparent account controls, prompt support and clear information about limits and exclusions. We encourage players to set boundaries before they start and to review those limits regularly as circumstances change.

Activity-control tools

You can limit your play using built-in account features or by contacting our support team. Typical controls include deposit limits, loss limits, time limits and temporary account breaks. These tools are designed to be simple to apply and to take effect quickly.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. Deposit limits help manage spending and are effective for maintaining long-term control.

Loss limits

Loss limits let you restrict the total amount you can lose over a chosen period. This prevents repeated chasing of losses and encourages measured play.

Time limits and breaks

Time limits restrict session length or total play time. If you need a break, you can activate a temporary account suspension - from a short cooling-off period to several months - by using your account settings or contacting support.

Self-exclusion

If you feel you can no longer gamble responsibly, you can request self-exclusion. Self-exclusion closes access to your account for an agreed period and is a strong step towards recovery. Contact support to arrange this; requests are treated confidentially and handled promptly.

Recognising signs of problematic behaviour

Watch for changes in behaviour such as spending more than planned, chasing losses, neglecting responsibilities, hiding activity or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, consider activating control tools or seeking external support.

Practical tips to stay in control

Manage your play with simple habits: set strict deposit and time limits, stick to a predetermined budget, avoid gambling when upset or tired, and take regular breaks. Make sure gambling remains a form of entertainment, not a way to solve financial problems.

Professional help and support

If you need further assistance, consider reaching out to professional support services in your area. We encourage you to contact local health services or specialist organisations for confidential advice. You can also contact our support team for help setting limits, requesting a break or self-exclusion - available via live chat or email at [email protected].

We are committed to supporting you. If you have any concerns about your account or need immediate assistance, contact our support team and we will guide you through the available options.